Return Policy

We want you to be happy with your purchase. That’s why we offer a 30-day return window—you have 30 days from the date you receive your order to request a return.

Return Eligibility

To qualify for a return, your item must be:

  • In its original condition

  • Unworn or unused

  • With all original tags and packaging

  • Accompanied by a receipt or proof of purchase

How to Initiate a Return

To begin a return process, reach out to us at:
[email protected]

Once your return is approved, we’ll provide you with:

  • A return shipping label

  • Detailed instructions on where and how to send your item

Please do not send items back without contacting us first—unauthorized returns will not be accepted.

Send approved returns to:
37 Blandford St, London W1U 7HB

For any questions about returns, feel free to email us at the address above.

Refunds

Once your return has been received and inspected, we’ll let you know if it’s been approved. If it is, your refund will be processed to your original payment method within 10 business days.

Please note:
It may take additional time for your bank or credit card provider to finalize and display the refund on your statement.

If it’s been more than 15 business days since your refund was approved and you haven’t received it, please contact us at:
[email protected]

Damaged or Incorrect Items

If your order arrives defective, damaged, or you receive the wrong product, please contact us immediately after delivery. We’ll assess the issue and make it right.

Non-Returnable Items

Certain categories of products are not eligible for return, including:

  • Perishable goods (e.g. food, flowers, plants)

  • Custom-made or personalized items

  • Personal care items (e.g. beauty products)

  • Hazardous materials, flammable liquids, or gases

Additionally, we do not accept returns for:

  • Sale or discounted items

  • Gift cards

If you're unsure whether your item qualifies, feel free to get in touch.

Exchanges

Need something different? The quickest way to get what you want is to return the original item and place a new order once the return is approved.

Contact Us

  • Email: [email protected]

  • Phone: +44 20 3336 1023

  • Return Address: 37 Blandford St, London W1U 7HB